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Privacy Policy is owned by Neptune Hotels. This Privacy Policy has been created to inform you about our practices regarding collection, use, and disclosure of information that you may provide via this website. Thank you for reading this Privacy Policy before using. This site is intended for use by anyone interested in the products and services provided by Neptune Hotels. Neptune Hotels offers the opportunity of an on-line experience guided by your preferences and interests. We are committed to safeguarding the privacy of any personal information.

The types of personal data collected through this site (directly or through the use of third parties) are cookies, usage data, email address, first name, last name and child ages (where applicable). Personal data may be freely provided by the user, or, in the case of usage data, is collected automatically when using this site.

All data requested by this site is mandatory and the absence of such data may render the provision of services impossible. Where this site specifies certain data is not mandatory, the users are free not to communicate them without having any consequences on the availability or functioning of the service. Users who are not sure which personal data is mandatory, are invited to contact the data owner. Any use of cookies – or other tracking tools – by this site or by the third party service owners used by this site, is intended to provide the service required by the user.

Users are responsible for any third party personal data obtained, published or communicated through this site and confirm they obtain the consent of the third party to provide the data to the data owner.

The data will be stored for as long as it is necessary to provide the service requested by the user. The user may always ask the data owner to suspend or delete them. The user has, at any time, the right to know if his / her personal data have been stored and can consult the data owner to know their contents, to verify their accuracy or to request that they be completed, canceled, updated or rectified.

User data is collected to enable the owner to provide its services as well as for the following purposes: analytics, contact management, sending messages and contacting the user. We may use your information to improve the content of our site, to customize the site to your preferences, to communicate information to you (if you have requested it), for our marketing and research purposes, and for the purposes specified in this Privacy Policy.

If you provide personally identifiable information to this site, we may combine such information with other actively collected information unless we specify otherwise at the point of collection. We will take reasonable measures to prevent personally identifiable information from being combined with passively collected information, unless you consent otherwise.

Neptune Hotels may disclose your personally identifiable information to other companies of the Neptune Group that agree to treat it in accordance with this Privacy Policy. In addition, Neptune Hotels will make full use of all information acquired through this site that is not in personally identifiable form.

Administrator and owner of the data: Neptune Hotels, Mombasa, Kenya, Zanzibar, Tanzania. Further information regarding the collection or processing of personal data may be requested from the data owner at any time:

The full content of this website is owned and controlled by Neptune Hotels and is protected by worldwide copyright laws. You may download content for your personal use only for non-commercial purposes. Modification or further reproduction of the content is not allowed.

Neptune Hotels will use reasonable efforts to include up-to-date and accurate information on this website, but makes no warranties, representations, or assurances as to its accuracy, currency, or completeness of the information provided. Neptune Hotels shall not be liable for any damages resulting from your access to, or inability to access this website, or from your reliance on any information provided on this website. The trademarks, service marks, trade names, trade dress and products in this website are protected internationally. No use of any of these may be made without the prior, written authorization of Neptune Hotels, except to identify the products or services of the company.


Google Analytics Addendum

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer, to help the website analyze how you use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. If this website anonymizes IP addresses, your IP address will be truncated by Google within a EU member state or other EEA state before being transmitted to the US. Only in exceptional situations will your full IP address be transmitted to Google servers in the United States and truncated there. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can also prevent Google from collecting information (including your IP address) via cookies and processing this information by downloading this browser plugin and installing it:

You can prevent data collection via Google Analytics by clicking here. An “Opt-out Cookie” shall then be applied to your website which shall prevent any future collection of your data when visiting this website.

Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by “gat._anonymizeIp();” to ensure anonymized collection of IP addresses (IP masking).



We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.

This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google’s privacy policy, please visit:

By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.