At Neptune Hotels, every detail is designed to make your stay unforgettable. Browse our FAQs to discover practical information and insider tips for a seamless experience from arrival to departure.
To get to the 4 Neptune resorts of Mombasa in Kenya, the nearest international airport is MOI, Mombasa International Airport (MBA, airport code).
To get to the Neptune Pwani Beach Resort & Spa at Kiwengwa, the international airport is ZAT, Zanzibar International Airport in Kisauni (ZNZ, airport code).
You can book a transfer airport-beach resort-airport while making your online hotel reservation.
Please indicate: flight number, date and time of arrival and departure and number of persons. Maximum 4 persons per car.
CHECK-IN: from 14h onwards
CHECK-OUT: before 12h (noon) and end of services.
A free welcome drink is offered to all arrivals. The resorts offer breakfast, lunch and dinner in buffet style at the main restaurants. During the meals, soft drinks, a selection of wine & local beer, juices, water, tea, coffee are served. The bars are serving snacks, tea, coffee, soft drinks, cocktails, juices, water during assigned times. There are daily entertainment activities & beach towels, sun beds and beach umbrellas are also foreseen.
Spa treatments, optional tours, premium drinks and imported liquors, medical Assistance, boutique items, transportation, phone calls, scuba diving and watersport activities & airport transport. For any other activities not mentioned in “What’s Included” list an extra charge may be applied.
Since all our resorts have water filtration plants on property, the water in your room is safe but not for drinking. Drinking water is included in our all inclusive service and available during meals and at our bars all day at no additional charge.
A variety of local tours are available from all our resorts at additional cost. Reservations can be made at the resort’s Tour Desk. Please inquire about this when you arrive.
Electricity is 220 V 50 Hz. Hairdryers already provided in every room.
In daytime : swim wear must be dry and recovered + shoes have to be worn.
In the evening : normal casual evening outfit.
Euro & Dollar are widely accepted.
In Kenya, the currency is the Kenyan Shilling : KES.
In Tanzania & Zanzibar, the currency is the Tanzanian Shilling, TZS.
The doctor is on call.
For a third person or a child in the room, a roll-away bed is provided.
Surroundings:
Please note that areas surrounding the hotels are public. These include for example the sea, beaches and roads. You are responsible for taking reasonable care for your own safety and the safety of your party. Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times.
Wildlife:
Many people visit Kenya & Tanzania for the wildlife. If you’re lucky enough to see native animals, even at the coast, please do not approach or feed them and stay at a safe distance.
With a commitment to exceptional service, comfort, and luxury, Neptune Hotels invites the world to experience the natural beauty and warm hospitality of East Africa.
Neptune Hotels is one of East Africa’s leading hospitality brands, with a portfolio of five beach resorts and three safari camps and lodges.
Immerse yourself in the beauty of the Indian Ocean with Neptune Hotels, where every stay becomes a lasting memory. Our beach resorts in Kenya and Zanzibar offer the perfect escape.
Discover 5-star beachfront bliss at Neptune Pwani, where Zanzibar elegance, personalised service, and world-class comfort create your perfect island escape.
Escape to Neptune Palm, a 4.5-star Swahili-style boutique resort set in tropical gardens on Diani Beach, where serenity meets coastal charm.
Embrace true African warmth at Neptune Village, a beachfront oasis on Diani Beach, where nature, comfort, and relaxation meet in tropical harmony.
Newly renovated in 2025, Neptune Paradise blends African charm and tranquillity in tropical gardens on Diani Beach, the perfect peaceful coastal escape.
Neptune Beach Resort offers warm hospitality, lush gardens, and ocean views on Bamburi Beach, a peaceful 4-star escape just north of Mombasa.
Neptune Luxury Safari Lodge and Camps offer an immersive wildlife experience combined with high-end amenities and personalized service.
Set in 50 acres of virgin Tanzanian bush in the Ngorongoro volcanic landscape, this Luxury Tented camp is an all suites wood log cabin style retreat.
Nestled in the heart of the Masai Mara the camp has 20 Luxury Tents directly overlooking the Mara River with wildlife and large groups of Hippos.
Situated on a hill, Neptune Serengeti offers breathtaking views of the Mara Region plains providing a prime vantage point of the annual Great Migration.
At Neptune Hotels, luxury meets sustainability. We create unforgettable stays that care for both our guests and the planet.
At Neptune Hotels, every detail matters. Contact our team for personalized assistance and let us make your stay truly unforgettable.
