Healthcare & Safety

How we take care about everything to take care of you.

At Neptune Hotels we maintain our high standards to guarantee the quality and security of everybody. Our main priority is the safety and well-being of our guests. We have taken further steps to assure their maintenance with a high level of security and quality. All Neptune Hotels are Covid compliant. You are the most important to us!

Hotel Check-in

Your arrival at the hotel starts relaxed and comfortable with a warm welcome.
During the check-in you will be informed about all relevant information on health protocols to start your relaxing holidays.

Hand sanitizers are available throughout the public areas.

Bed Rooms

Special attention is given to your room. The room will be daily sanitized per our established health & safety standards with extra focus to high-touch areas like tv- and ac-remote, telephone, door handles and the bathroom. Bedroom linen and towels will only be changed upon your request. A card with the protocol will be placed in the room for your information.

Restaurants

At Neptune Hotels our restaurants distinguish for many years with personal service. For your comfort we have changed the table layout to conform with social distancing. The buffet service will be done by our hotel team and the restaurant timings have been prolonged. Bon apétit!

Public Areas

For your convenience, sanitizers are conveniently located all over the property. In the beach resorts the sunbeds are widely spread. Our repeat guests know already that we have very large ocean fronts with plenty of open space under nice whispering palm trees, giving you natural shade in a tropical country.

Safari Game Drives by Neptune Hotels

For your unique safari experience at Neptune Mara Rianta Luxury Camp and Neptune Ngorongoro Luxury Lodge the highest health and safety standards are implemented during your game drives. Our safari land-cruisers will be sanitized before and after each game drive adventure and also in the vehicles, sanitizers will be available at all times. We will limit maximum 4 persons per land-cruiser, unless the passengers are from the same group.

Airport Transfers

Airport transfers organized by Neptune Hotels are always in the safest conditions. Our professional drivers take all health and safety procedures into account. The interiors are sanitized before and after use. For your convenience hand sanitizers are available in the vehicles.

Staff

The staff will undergoes temperature checks upon arrival, maintain the highest level of hygiene, practice social distancing and wear personal protective equipment as appropriate.
Our teams are well trained on steps to be taken in the event of a Covid-19 case, including contacting local medical services. There is a doctor on call 24h, 7/7.