The website www.neptunehotels.com is owned and operated by Neptune Hotels (“Neptune Hotels”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website.
This website is intended for individuals interested in the products and services offered by Neptune Hotels. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.
Data Owner / Controller:
Neptune Hotels
Operations in Mombasa (Kenya), Zanzibar (Tanzania), and other locations where Neptune Hotels operates.
For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at:
Email: itm@neptunehotels.com
We may collect the following categories of personal data, either directly from you or automatically through your use of the website:
Personal data is provided voluntarily by users, except for usage data and cookies, which are collected automatically when you browse the website.
All data requested through this website is considered mandatory unless expressly stated otherwise. Failure to provide mandatory data may prevent us from delivering certain services (such as responding to enquiries or processing requests).
Where data is indicated as optional, you may choose not to provide it without affecting the availability or functionality of the website. Users who are unsure which data is mandatory are encouraged to contact the Data Controller.
This website uses cookies and similar tracking technologies to ensure proper functionality, improve user experience, and analyze website performance.
Cookies may be set directly by Neptune Hotels or by third-party service providers integrated into the website. You may manage or disable cookies through your browser settings; however, doing so may affect certain features of the website.
If you provide personal data relating to third parties (for example, booking details for accompanying guests), you confirm that you have obtained the necessary consent from those individuals to share their data with Neptune Hotels.
Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal and operational requirements.
You may request the suspension, deletion, or restriction of processing of your personal data at any time by contacting the Data Controller.
Users have the right to:
Requests may be submitted to the Data Controller using the contact details provided above.
Personal data is collected and processed for the following purposes:
Where personally identifiable information is collected, we will not combine it with non-identifiable data unless explicitly stated at the point of collection or where permitted by law.
Neptune Hotels may share personal data with companies within the Neptune Group, provided theyprocess the data in accordance with this Privacy Policy.
We may also disclose non-personally identifiable information for business, analytical, or research purposes.
Personal data will not be sold or shared with third parties for their independent marketing purposes.
All content on this website is owned or controlled by Neptune Hotels and is protected by international copyright and trademark laws.
You may download content for personal, non-commercial use only. Modification, reproduction, or distribution of website content without prior written authorization from Neptune Hotels is strictly
prohibited.
While Neptune Hotels makes reasonable efforts to ensure the accuracy and currency of information on this website, we provide no warranties or guarantees regarding completeness or accuracy.
Neptune Hotels shall not be liable for any damages arising from your access to or use of this website, or reliance on any information provided herein.
This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to analyze how users interact with the website.
The information generated by these cookies may be transmitted to and stored on Google servers in the United States. Where applicable, IP addresses are anonymized before transmission.
You may refuse the use of cookies by adjusting your browser settings. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Google Analytics is configured with IP anonymization to ensure enhanced privacy protection.
We use Google reCAPTCHA to protect our website forms from spam and automated abuse. This service analyzes user behavior and may collect IP addresses and other technical data, which are processed in accordance with Google’s data protection policies.
Data collected through reCAPTCHA is used solely for security purposes and is subject to Google’s Privacy Policy.
Neptune Hotels reserves the right to update this Privacy Policy at any time. Any changes will be published on this page and will take effect upon posting.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect personal data.
With a commitment to exceptional service, comfort, and luxury, Neptune Hotels invites the world to experience the natural beauty and warm hospitality of East Africa.
Neptune Hotels is one of East Africa’s leading hospitality brands, with a portfolio of five beach resorts and three safari camps and lodges.
Immerse yourself in the beauty of the Indian Ocean with Neptune Hotels, where every stay becomes a lasting memory. Our beach resorts in Kenya and Zanzibar offer the perfect escape.
Discover 5-star beachfront bliss at Neptune Pwani, where Zanzibar elegance, personalised service, and world-class comfort create your perfect island escape.
Escape to Neptune Palm, a 4.5-star Swahili-style boutique resort set in tropical gardens on Diani Beach, where serenity meets coastal charm.
Embrace true African warmth at Neptune Village, a beachfront oasis on Diani Beach, where nature, comfort, and relaxation meet in tropical harmony.
Newly renovated in 2025, Neptune Paradise blends African charm and tranquillity in tropical gardens on Diani Beach, the perfect peaceful coastal escape.
Neptune Beach Resort offers warm hospitality, lush gardens, and ocean views on Bamburi Beach, a peaceful 4-star escape just north of Mombasa.
Neptune Luxury Safari Lodge and Camps offer an immersive wildlife experience combined with high-end amenities and personalized service.
Set in 50 acres of virgin Tanzanian bush in the Ngorongoro volcanic landscape, this Luxury Tented camp is an all suites wood log cabin style retreat.
Nestled in the heart of the Masai Mara the camp has 20 Luxury Tents directly overlooking the Mara River with wildlife and large groups of Hippos.
Situated on a hill, Neptune Serengeti offers breathtaking views of the Mara Region plains providing a prime vantage point of the annual Great Migration.
At Neptune Hotels, luxury meets sustainability. We create unforgettable stays that care for both our guests and the planet.
At Neptune Hotels, every detail matters. Contact our team for personalized assistance and let us make your stay truly unforgettable.
