{"id":24954,"date":"2025-10-27T18:53:55","date_gmt":"2025-10-27T18:53:55","guid":{"rendered":"https:\/\/neptunehotels.com\/faq\/"},"modified":"2026-05-21T11:13:51","modified_gmt":"2026-05-21T11:13:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.neptunehotels.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24954\" class=\"elementor elementor-24954 elementor-6870\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e37302 e-flex e-con-boxed e-con e-parent\" data-id=\"1e37302\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-439dadd elementor-widget elementor-widget-heading\" data-id=\"439dadd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Tout savoir sur votre exp\u00e9rience Neptune<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd51f8b e-flex e-con-boxed e-con e-parent\" data-id=\"bd51f8b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0b874e5 e-con-full e-flex e-con e-child\" data-id=\"0b874e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc7eac1 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"bc7eac1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">TOUT CE QUE VOUS DEVEZ SAVOIR<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-25b3bd2 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"25b3bd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6c858d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f6c858d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e5d5986 e-con-full e-flex e-con e-child\" data-id=\"e5d5986\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-048e6a2 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"048e6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Aux Neptune Hotels, chaque d\u00e9tail est con\u00e7u pour rendre votre s\u00e9jour inoubliable. Parcourez notre FAQ pour d\u00e9couvrir des informations pratiques et des conseils d&rsquo;initi\u00e9s pour une exp\u00e9rience fluide, de l&rsquo;arriv\u00e9e au d\u00e9part. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79fe033 elementor-absolute animated-slow elementor-invisible elementor-widget elementor-widget-ucaddon_breadcrumbs_widget\" data-id=\"79fe033\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:250}\" data-widget_type=\"ucaddon_breadcrumbs_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<!-- start Breadcrumbs -->\n\t\t<link id='font-awesome-css' href='https:\/\/www.neptunehotels.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-all.min.css' type='text\/css' rel='stylesheet' >\n\t\t<link id='font-awesome-4-shim-css' href='https:\/\/www.neptunehotels.com\/wp-content\/plugins\/unlimited-elements-for-elementor-premium\/assets_libraries\/font-awesome6\/fontawesome-v4-shims.min.css' type='text\/css' rel='stylesheet' >\n\n<style>\/* widget: Breadcrumbs *\/\n\n#uc_breadcrumbs_widget_elementor_79fe033 .uc-breadcrumbs-list {\n  margin: 0;\n  padding: 0;\n  display: flex;\n  flex-wrap: wrap;\n}\n#uc_breadcrumbs_widget_elementor_79fe033 .uc-breadcrumbs-list li {\n  display: flex;\n  align-items: center;\n  list-style-type: none;\n}\n#uc_breadcrumbs_widget_elementor_79fe033 .uc-item-title {\n    position: relative;\n    display: inline-flex;\n    justify-content: center;\n    align-items: center;\n}\n#uc_breadcrumbs_widget_elementor_79fe033 .uc-item-title-inner{\n  display: flex;\n  align-items: center;\n}\n\n  #uc_breadcrumbs_widget_elementor_79fe033 .uc-breadcrumb-separator {\n    display:flex;\n    align-items: center;\n    justify-content: center\n  }\n  #uc_breadcrumbs_widget_elementor_79fe033 .uc-breadcrumb-separator svg {\n    width:1em;\n    height:1em;\n  }\n\n\n\n\n\n\n<\/style>\n\n\n    \t\n            <div id=\"uc_breadcrumbs_widget_elementor_79fe033\" class=\"uc-breadcrumbs\">\n            <ul class=\"uc-breadcrumbs-list default\">\n                                                            <li class=\"uc-breadcrumb-item\">\n                            <a href=\"https:\/\/www.neptunehotels.com\/fr\/\" class=\"uc-item-title\">\n                              <span class=\"uc-item-title-inner\">\n                                                                                                Accueil\n                              <\/span>\n                            <\/a>\n                                                    <\/li>              \t\t    \n                                                <\/ul>\n        <\/div>\n\n            \n          <script type=\"application\/ld+json\">\n          {\n            \"@context\": \"https:\/\/schema.org\",\n            \"@type\": \"BreadcrumbList\",\n            \"itemListElement\": [\n                                                {\n                    \"@type\": \"ListItem\",\n                    \"position\": 1,\n                    \"name\": \"Accueil\",\n                    \"item\": \"https:\/\/www.neptunehotels.com\/fr\/\"\n                  },\n                                          ]\n          }\n          <\/script>\n            \n<!-- end Breadcrumbs -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d2356a0 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"d2356a0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e0a9e6c e-con-full e-flex e-con e-child\" data-id=\"e0a9e6c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c80c5ff elementor-widget elementor-widget-image\" data-id=\"c80c5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"900\" height=\"1350\" src=\"https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Room_Interior.webp\" class=\"attachment-full size-full wp-image-24957\" alt=\"\" srcset=\"https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Room_Interior.webp 900w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Room_Interior-200x300.webp 200w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Room_Interior-683x1024.webp 683w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Room_Interior-768x1152.webp 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f2cda2 e-con-full e-flex e-con e-child\" data-id=\"3f2cda2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3d895 elementor-widget elementor-widget-image\" data-id=\"5d3d895\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" src=\"https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Mara_Welcoming_Hostess.webp\" class=\"attachment-full size-full wp-image-24959\" alt=\"\" srcset=\"https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Mara_Welcoming_Hostess.webp 1200w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Mara_Welcoming_Hostess-300x225.webp 300w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Mara_Welcoming_Hostess-1024x768.webp 1024w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune_Mara_Welcoming_Hostess-768x576.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6df58a1 e-con-full e-flex e-con e-child\" data-id=\"6df58a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5cb83 elementor-widget elementor-widget-image\" data-id=\"2e5cb83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"900\" src=\"https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune-Room-Exterior.webp\" class=\"attachment-full size-full wp-image-24960\" alt=\"\" srcset=\"https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune-Room-Exterior.webp 1200w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune-Room-Exterior-300x225.webp 300w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune-Room-Exterior-1024x768.webp 1024w, https:\/\/www.neptunehotels.com\/wp-content\/uploads\/2025\/10\/Neptune-Room-Exterior-768x576.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e81a1a e-flex e-con-boxed e-con e-parent\" data-id=\"5e81a1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9b3d0f5 e-con-full e-grid e-con e-child\" data-id=\"9b3d0f5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4aa5bd7 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"4aa5bd7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-669060d e-con-full e-flex e-con e-child\" data-id=\"669060d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-768c6ff elementor-widget elementor-widget-heading\" data-id=\"768c6ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Quels sont les a\u00e9roports internationaux les plus proches des complexes h\u00f4teliers ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03504b0 elementor-widget elementor-widget-text-editor\" data-id=\"03504b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour vous rendre aux 4 complexes Neptune de Mombasa au Kenya, l&rsquo;a\u00e9roport international le plus proche est le MOI, l&rsquo;a\u00e9roport international de Mombasa (MBA, code a\u00e9roport).<\/p><p>Pour vous rendre au Neptune Pwani Beach Resort &amp; Spa \u00e0 Kiwengwa, l&rsquo;a\u00e9roport international est le ZAT, l&rsquo;a\u00e9roport international de Zanzibar \u00e0 Kisauni (ZNZ, code a\u00e9roport).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0761450 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"0761450\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-081f004 e-con-full e-flex e-con e-child\" data-id=\"081f004\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd2fae2 elementor-widget elementor-widget-heading\" data-id=\"fd2fae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Comment puis-je me rendre aux complexes h\u00f4teliers ? Enregistrement \/ D\u00e9part <\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e181ba0 elementor-widget elementor-widget-text-editor\" data-id=\"e181ba0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez r\u00e9server un transfert a\u00e9roport-complexe baln\u00e9aire-a\u00e9roport lors de votre r\u00e9servation d&rsquo;h\u00f4tel en ligne.<br>Veuillez indiquer : num\u00e9ro de vol, date et heure d&rsquo;arriv\u00e9e et de d\u00e9part, et nombre de personnes. Maximum 4 personnes par voiture. <\/p><p>ENREGISTREMENT : \u00e0 partir de 14h<br>D\u00c9PART : avant 12h (midi) et fin des services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f76faab e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"f76faab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-588a1cf e-con-full e-flex e-con e-child\" data-id=\"588a1cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a152f elementor-widget elementor-widget-heading\" data-id=\"16a152f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Que signifie TOUT INCLUS, dans tous les complexes h\u00f4teliers ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0851263 elementor-widget elementor-widget-text-editor\" data-id=\"0851263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une boisson de bienvenue gratuite est offerte \u00e0 toutes les arriv\u00e9es. Les complexes h\u00f4teliers proposent le petit-d\u00e9jeuner, le d\u00e9jeuner et le d\u00eener sous forme de buffet dans les restaurants principaux. Pendant les repas, des boissons non alcoolis\u00e9es, une s\u00e9lection de vins et de bi\u00e8res locales, des jus de fruits, de l&rsquo;eau, du th\u00e9 et du caf\u00e9 sont servis. Les bars servent des collations, du th\u00e9, du caf\u00e9, des boissons non alcoolis\u00e9es, des cocktails, des jus de fruits et de l&rsquo;eau \u00e0 des heures pr\u00e9cises. Des activit\u00e9s de divertissement quotidiennes sont propos\u00e9es, et des serviettes de plage, des transats et des parasols sont \u00e9galement pr\u00e9vus.    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98fbf25 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"98fbf25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-cd28b7e e-con-full e-flex e-con e-child\" data-id=\"cd28b7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-102bae2 elementor-widget elementor-widget-heading\" data-id=\"102bae2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Qu'est-ce qui n'est PAS inclus ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3590e4a elementor-widget elementor-widget-text-editor\" data-id=\"3590e4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Les soins au spa, les excursions facultatives, les boissons premium et les alcools import\u00e9s, l&rsquo;assistance m\u00e9dicale, les articles de boutique, le transport, les appels t\u00e9l\u00e9phoniques, la plong\u00e9e sous-marine et les activit\u00e9s nautiques, ainsi que le transport a\u00e9roportuaire. Pour toute autre activit\u00e9 non mentionn\u00e9e dans la liste \u00ab Ce qui est inclus \u00bb, un suppl\u00e9ment peut \u00eatre appliqu\u00e9. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd542d8 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"bd542d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7b9fd71 e-con-full e-flex e-con e-child\" data-id=\"7b9fd71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49aff63 elementor-widget elementor-widget-heading\" data-id=\"49aff63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Puis-je boire l'eau ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-436a91b elementor-widget elementor-widget-text-editor\" data-id=\"436a91b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00c9tant donn\u00e9 que tous nos complexes h\u00f4teliers disposent d&rsquo;installations de filtration d&rsquo;eau sur place, l&rsquo;eau de votre chambre est potable mais pas destin\u00e9e \u00e0 la consommation. L&rsquo;eau potable est incluse dans notre service tout compris et est disponible pendant les repas et \u00e0 nos bars toute la journ\u00e9e sans frais suppl\u00e9mentaires. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-596eabc e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"596eabc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c08d04b e-con-full e-flex e-con e-child\" data-id=\"c08d04b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35b2b70 elementor-widget elementor-widget-heading\" data-id=\"35b2b70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Comment puis-je organiser des excursions en dehors du complexe h\u00f4telier ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd3ddc7 elementor-widget elementor-widget-text-editor\" data-id=\"dd3ddc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une vari\u00e9t\u00e9 d&rsquo;excursions locales est disponible depuis tous nos complexes h\u00f4teliers moyennant un co\u00fbt suppl\u00e9mentaire. Les r\u00e9servations peuvent \u00eatre effectu\u00e9es au bureau des excursions du complexe. Veuillez vous renseigner \u00e0 ce sujet \u00e0 votre arriv\u00e9e.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4decdfe e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"4decdfe\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6d79717 e-con-full e-flex e-con e-child\" data-id=\"6d79717\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f093953 elementor-widget elementor-widget-heading\" data-id=\"f093953\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Dois-je apporter un adaptateur \u00e9lectrique ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-618c9c8 elementor-widget elementor-widget-text-editor\" data-id=\"618c9c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;\u00e9lectricit\u00e9 est de 220 V 50 Hz. Des s\u00e8che-cheveux sont d\u00e9j\u00e0 fournis dans chaque chambre. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c70b2a5 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"c70b2a5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-408c5a1 e-con-full e-flex e-con e-child\" data-id=\"408c5a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f46d9c6 elementor-widget elementor-widget-heading\" data-id=\"f46d9c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Quel est le code vestimentaire pour les restaurants ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3836192 elementor-widget elementor-widget-text-editor\" data-id=\"3836192\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En journ\u00e9e : les maillots de bain doivent \u00eatre secs et couverts + des chaussures doivent \u00eatre port\u00e9es.<br>Le soir : tenue de soir\u00e9e d\u00e9contract\u00e9e normale.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6ccf5b e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"f6ccf5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8c97479 e-con-full e-flex e-con e-child\" data-id=\"8c97479\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e67e557 elementor-widget elementor-widget-heading\" data-id=\"e67e557\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Comment puis-je payer ou quelles sont les devises ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f47e41a elementor-widget elementor-widget-text-editor\" data-id=\"f47e41a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;euro et le dollar sont largement accept\u00e9s.<br>Au Kenya, la monnaie est le shilling kenyan : KES.<br>En Tanzanie et \u00e0 Zanzibar, la monnaie est le shilling tanzanien, TZS.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ba583b e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"8ba583b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2f7a306 e-con-full e-flex e-con e-child\" data-id=\"2f7a306\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f667ad8 elementor-widget elementor-widget-heading\" data-id=\"f667ad8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Dois-je me faire vacciner avant de me rendre en Afrique ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8ed47d elementor-widget elementor-widget-text-editor\" data-id=\"a8ed47d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBien que les vaccinations ne soient pas obligatoires au Kenya et en Tanzanie, vous devriez consulter votre m\u00e9decin pour plus d&rsquo;informations et de conseils, \u00e0 l&rsquo;avance.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5218ae2 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"5218ae2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b33773f e-con-full e-flex e-con e-child\" data-id=\"b33773f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-88cf1a8 elementor-widget elementor-widget-heading\" data-id=\"88cf1a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Y a-t-il un m\u00e9decin dans les h\u00f4tels ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52991bd elementor-widget elementor-widget-text-editor\" data-id=\"52991bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Le m\u00e9decin est de garde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b38d6a e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"6b38d6a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-975ec56 e-con-full e-flex e-con e-child\" data-id=\"975ec56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b24651f elementor-widget elementor-widget-heading\" data-id=\"b24651f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Qu'en est-il d'une personne suppl\u00e9mentaire dans la chambre ?<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7c032f elementor-widget elementor-widget-text-editor\" data-id=\"c7c032f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pour une troisi\u00e8me personne ou un enfant dans la chambre, un lit d&rsquo;appoint est fourni.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b29763 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"2b29763\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-297356a e-con-full e-flex e-con e-child\" data-id=\"297356a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6df6a40 elementor-widget elementor-widget-heading\" data-id=\"6df6a40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Quelques informations locales<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc63441 elementor-widget elementor-widget-text-editor\" data-id=\"fc63441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Environnement :<br>Veuillez noter que les zones entourant les h\u00f4tels sont publiques. Celles-ci incluent par exemple la mer, les plages et les routes. Il vous incombe de prendre des pr\u00e9cautions raisonnables pour votre propre s\u00e9curit\u00e9 et celle de votre groupe. Les \u00e9v\u00e9nements locaux, les festivit\u00e9s religieuses et les jours f\u00e9ri\u00e9s sont susceptibles d&rsquo;influencer la prestation de services et d&rsquo;installations au sein des h\u00f4tels et autour des stations de vacances \u00e0 certains moments.   <\/p><p>Faune :<br>De nombreuses personnes visitent le Kenya et la Tanzanie pour leur faune. Si vous avez la chance de voir des animaux indig\u00e8nes, m\u00eame sur la c\u00f4te, veuillez ne pas les approcher ni les nourrir et rester \u00e0 une distance de s\u00e9curit\u00e9. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b27ccab e-con-full e-flex e-con e-parent\" data-id=\"b27ccab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tout savoir sur votre exp\u00e9rience Neptune TOUT CE QUE VOUS DEVEZ SAVOIR FAQ Aux Neptune Hotels, chaque d\u00e9tail est con\u00e7u pour rendre votre s\u00e9jour inoubliable. Parcourez notre FAQ pour d\u00e9couvrir des informations pratiques et des conseils d&rsquo;initi\u00e9s pour une exp\u00e9rience fluide, de l&rsquo;arriv\u00e9e au d\u00e9part. skip render: ucaddon_breadcrumbs_widget Quels sont les a\u00e9roports internationaux les plus [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-24954","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Neptune Hotels<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neptunehotels.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Neptune Hotels\" \/>\n<meta property=\"og:description\" content=\"Tout savoir sur votre exp\u00e9rience Neptune TOUT CE QUE VOUS DEVEZ SAVOIR FAQ Aux Neptune Hotels, chaque d\u00e9tail est con\u00e7u pour rendre votre s\u00e9jour inoubliable. 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