Beach Resorts:

All Inclusive = when you book a room, following is included:

• welcome drink
• breakfast in the main restaurant, buffet style
• lunch in the main restaurant, buffet style
• dinner in the main restaurant, buffet style
• soft drinks, water, assorted juices and selected cocktails, beer, wine and spirits from 10:00-00:00
• snacks, tea and coffee at dedicated times
• animation activities
• fresh water outdoor swimming pools
• use of sunbeds and beach towels.

The restaurants serve an international and national cuisine and our chefs prepare dishes while show-cooking.

A team of animators offers you entertainment and activities during the day and evening.

Enjoy your Holidays.

Neptune Mara Rianta Luxury Safari Camp:

All Inclusive = when you book a room, following is included:

• Early morning wake up tea, coffee or hot chocolate
• Breakfast, lunch and dinner as per schedule
• Afternoon tea at the pool or at the Zebra Bar & Lounge
• Juices, soft drinks, selected wine, Kenya beer, coffee and tea served during meals and at the bar as per opening times
• Cocktails and selected spirits served at the bar after 6 pm
• Pool lounger and towels
• Sundowners around the pool
• Laundry (limited number of items per stay with delivery in 24 hours)

Neptune Ngorongoro Luxury Lodge:

All Inclusive = when you book a room, following is included:

• Breakfast, lunch and dinner as per schedule
• Afternoon tea at the pool or at the Zebra Bar & Lounge
• Juices, soft drinks, selected wine, local beer, coffee and tea served during meals and at the bar as per opening times
• Cocktails and selected spirits served at the bar after 6 pm
• Pool lounger and towels

Our resorts situated at Diani Beach in Kenya and in Zanzibar have the typical African architecture.

The rooms are in small bungalows or cottages with only 4 to 6 rooms per unit.

Swahili styled decoration, makuti roofs and nice balcony or terrace.

The hotels have beautiful tropical gardens full of coconut trees, bougainvillea and baobab trees.

Enjoy the very large ocean front with white sand beaches. 

Kenya

The Neptune Hotels in Kenya have prime locations at Mombasa’s world famous white sand beaches: Diani Beach and Bamburi Beach.

Diani Beach is situated at the South Coast of Mombasa, the animated Bamburi Beach at the North Coast.

Zanzibar

Neptune Pwani Beach Resort & Spa is located in the North East side of the tropical island where you can enjoy Zanzibar’s best beaches.

The hotel has one of the largest beach fronts in Zanzibar, plenty of coconut trees and tropical plants.

Healthcare & Safety

How we take care about everything to take care of you.

At Neptune Hotels we maintain our high standards to guarantee the quality and security of everybody. Our main priority is the safety and well-being of our guests.

We have taken further steps to assure their maintenance with a high level of security and quality. All Neptune Hotels are Covid compliant.

You are the most important to us!

Hotel Check-in

Your arrival at the hotel starts relaxed and comfortable with a warm welcome.
During the check-in you will be informed about all relevant information on health protocols to start your relaxing holidays.

Hand sanitizers are available throughout the public areas.

Bed Rooms

Special attention is given to your room. The room will be daily sanitized per our established health & safety standards with extra focus to high-touch areas like tv- and ac-remote, telephone, door handles and the bathroom. Bedroom linen and towels will only be changed upon your request. A card with the protocol will be placed in the room for your information.

Restaurants

At Neptune Hotels our restaurants distinguish for many years with personal service. For your comfort we have changed the table layout to conform with social distancing. The buffet service will be done by our hotel team and the restaurant timings have been prolonged. Bon apétit!

Public areas

For your convenience, sanitizers are conveniently located all over the property. In the beach resorts the sunbeds are widely spread. Our repeat guests know already that we have very large ocean fronts with plenty of open space under nice whispering palm trees, giving you natural shade in a tropical country.

Safari Game Drives by Neptune Hotels

For your unique safari experience at Neptune Mara Rianta Luxury Camp and Neptune Ngorongoro Luxury Lodge the highest health and safety standards are implemented during your game drives. Our safari land-cruisers will be sanitized before and after each game drive adventure and also in the vehicles, sanitizers will be available at all times. We will limit maximum 4 persons per land-cruiser, unless the passengers are from the same group.

Airport transfers

Airport transfers organized by Neptune Hotels are always in the safest conditions. Our professional drivers take all health and safety procedures into account. The interiors are sanitized before and after use. For your convenience hand sanitizers are available in the vehicles.

Staff

The staff will undergoes temperature checks upon arrival, maintain the highest level of hygiene, practice social distancing and wear personal protective equipment as appropriate.
Our teams are well trained on steps to be taken in the event of a Covid-19 case, including contacting local medical services. There is a doctor on call 24h, 7/7.